Privacy Policy
Effective Date: 12-06-2025
Last Updated: 12-06-2025
This Privacy Policy explains how Basel Tayyan (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you access our website, engage with our services, or otherwise interact with us (collectively, the “Services”).
By using our website or any of our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should not use our Services.
1. Information We Collect
We may collect various types of information depending on how you use our website and services. This includes:a) Information You Provide Directly
- Full name
- Email address
- Phone number
- Billing and contact address
- Payment details (processed via the payment gateway)
- Health-related data (if voluntarily submitted during program registration)
- Information submitted through contact forms, surveys, or consultations
b) Information Automatically Collected
We may automatically collect data about your use of the website using cookies and similar technologies. This includes:- IP address
- Browser type and version
- Operating system and device type
- Pages visited and time spent on the site
- Clickstream data and navigation history
c) Information from Third Parties
We may receive information from third-party platforms such as:- Payment processors (e.g., transaction confirmations, fraud detection flags)
- Scheduling platforms (e.g., Calendly or Zoom, for session bookings)
- Marketing tools (e.g., email service providers and analytics platforms)
2. How We Use Your Information
We may use the information we collect for various business purposes, including:- Service Delivery: To process transactions, deliver personalized fitness programs, and communicate with you.
- Account Management: To create and manage user accounts.
- Customer Support: To address inquiries, provide assistance, and resolve issues.
- Marketing and Promotions: To send newsletters, promotional emails, or personalized offers — only if you opt-in.
- Analytics and Improvements: To analyze usage trends and improve the Services.
- Legal and Compliance: To comply with legal obligations or regulatory inquiries.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience, monitor website performance, and collect usage statistics. You may manage your cookie preferences through your browser settings. Blocking cookies may impact your experience and the availability of certain features.4. Sharing Your Personal Information
We do not sell your personal data. However, we may share it in the following scenarios:- With third-party service providers who assist in delivering our Services, such as hosting, email marketing, and analytics.
- With the payment gateway for secure transaction processing.
- With legal authorities, if required to comply with laws or enforce our rights.
- In the event of a business transfer, such as a merger, acquisition, or asset sale.
- With your consent, for testimonials or marketing purposes.
5. Data Retention and Security
We implement commercially reasonable technical and organizational measures to protect your personal information. However, no transmission method is 100% secure. We retain your data only for as long as necessary to:- Provide services
- Comply with legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
6. Your Rights
Depending on your jurisdiction, you may have the following rights:- Access: Request details of the data we hold about you.
- Correction: Request that we correct inaccurate data.
- Deletion: Request that we delete your data where legally permissible.
- Withdrawal of Consent: Withdraw consent to use your data for non-essential services.
- Portability: Receive a copy of your data in a structured format.
- Restrict Processing: Ask us to stop certain processing activities.