Refund & Cancellation Policy
Effective Date: 12-06-2025
Last Updated: 12-06-2025
At Basel Tayyan, we aim to deliver high-quality, personalized fitness coaching.
Please read this policy carefully before making a purchase.
1. Eligibility for Refunds
Refunds may be issued in the following cases:- Duplicate payment due to technical errors
- Service not delivered due to internal system or scheduling failures
- Medical reasons preventing program participation (subject to documented proof)
- Unintentional purchase made within 24 hours with no content accessed
2. Non-Refundable Services
The following services are non-refundable:- Customized fitness or nutrition plans
- Coaching sessions already delivered or missed without prior notice
- Digital content or online programs once accessed or downloaded
- Any session canceled with less than 12 hours’ notice
3. Refund Request Process
To initiate a refund, please contact us at info@baseltayyan.com and include:- Full name
- Date and time of purchase
- Reason for refund request
- Order reference or payment proof
4. Refund Processing
If your request is approved:- Refunds will be processed via the original payment method.
- Please allow 7–10 business days for the refund to appear on your statement.
- Refunds will not include any processing or transaction fees charged by third parties.