At Basel Tayyan, our goal is to deliver high quality, personalized fitness coaching. Please read this policy carefully before you make a purchase.
01 When You Can Request a Refund
We may issue a refund in the following cases:
- A duplicate payment caused by a technical error.
- A service we could not deliver because of an internal system or scheduling failure.
- A medical reason that prevents you from taking part, with documented proof.
- An accidental purchase reported within 24 hours, where none of the content has been accessed.
02 Non Refundable Services
The following are not refundable:
- Customized fitness or nutrition plans.
- Coaching sessions that have already taken place, or that were missed without notice.
- Digital content or online programs once they have been accessed or downloaded.
- Any session cancelled with less than 12 hours' notice.
03 How to Request a Refund
To request a refund, email us at info@baseltayyan.com and include:
- Your full name
- The date and time of the purchase
- The reason for your request
- Your order reference or proof of payment
We may ask for more information to assess your request.
04 How Refunds Are Processed
If we approve your request:
- We will refund you using your original payment method.
- Please allow 7 to 10 business days for the refund to appear on your statement.
- Refunds do not include any processing or transaction fees charged by third parties.
05 Chargebacks
Please contact us before you file a chargeback with your bank. A chargeback raised without first giving us a chance to help may lead to a permanent loss of access to future services.
06 Cancellations
You can cancel an upcoming coaching session by emailing us at least 12 hours in advance. If you do not, the session may be forfeited without a refund. If you are on a recurring program, you can cancel the next cycle from your account dashboard or by contacting us. Cancelling does not affect charges that have already been made.
07 Contact Us
For any refund or cancellation questions, contact us at: